Shipping & Returns

Shipping Policy

Boba Tea Shop normally ships all complete orders within one business day.  Complete orders received before 11 AM PST may be shipped the same day.  We ship only on business days (Monday through Friday).

Boba Tea Shop currently uses DHL as their shipping carrier. DHL promises to deliver all orders within 3 business days. Please inform Boba Tea if you don’t receive your products within this time.

Boba Tea Shop can also send products United States Postal Service at the customer’s request. All orders sent to Canada, Guam or Saipan are sent through United States Postal Service. Please call our ordering line at 1-877-869-2622 to request United States Postal Service for freight.

Orders over 100 lbs may qualify for shipping discounts.  Larger orders shipped to California, Hawaii, Guam and Saipan may also qualify for larger shipping discounts.  We will calculate this at the time of your order.

Return Policy

Boba Tea Shop inspects each item for freshness and quality prior to packing and shipping out products. Products are packed carefully and methodically to prevent damages from occurring during shipment. 

Upon receiving your package of Boba tea products, take the time to inspect your items carefully for damaged or defective items. Flavored powders should be packaged in a sealed bag and tapioca pearls should be in a vacuum sealed bag. Tapioca pearls will be sealed air tight; however, the pearls should still hold its round shape. Condensation may show in the bag due to the moisture the pearls hold. Handle the tapioca pearls with care as they are very delicate to the touch.

In the event you find shipping damage or a defective product, please contact our offices within 7 business days. This is because the shipping carrier has a time limit to submit damage claims. You can call our customer service number at 1-808-951-7883 or email us at orders@Bobateashop.com . Please provide customer’s name, order or invoice number and the name of the item that is damaged or defective. A customer service representative will get back to you within 24 to 48 business hours regarding the damaged or defective product. Depending on the situation, the shipping company may require the product to be available for them to pick-up and examine. The customer service representative will let you know if the product will be picked-up by the shipping company or if it can be discarded.

If you decide that you would like to return product purchased from Boba Tea Shop, contact our customer service number at 1-808-951-7883 for an RMA# (Return Merchandise Authorization number) and a representative will instruct you how to return the merchandise. A 20% restocking charge will be levied on all returns. Upon receipt of the return, we will credit your credit card for the merchandise only. No shipping charges will be reimbursed by Boba Tea Shop. We reserve the right to refuse returns that are not sent back within two weeks of authorization. Please note that REFUSED or UNDELIVERABLE SHIPMENTS will not be refunded.

Boba Tea Shop reserves the right to determine whether or not a product is defective. Open or used product will not be considered for return unless found defective by Boba Tea Shop.